The ‘customer service promise’ has been developed to give consumers reassurance on standards of customer service. If the symbol appears in a business’ advertisement, it has signed a declaration to comply with the criteria set out below in relation to customer service. We consider these criteria to be the rudimentary requirements of customer service;

1. Response: All calls should be returned by a representative of the business within 24 working hours.
   
   
2. Quotations & Tariffs: The bill should never be a surprise to the customer - quotations and tariffs should always be available in writing, with accurate descriptions of products/services, prior to the purchase or appointment with the exception of:-
   a) Emergency Work
   b) Work of an unspecified nature.
   In these instances a rate per hour or other form of payment method should be stipulated in writing.
   
   
3. Variation in Price: Any variation in the stated price or content should be notified to customers prior to commencement of that work except for conditions a) & b) in number 2 above.
   
   
4. Appointments/Delivery Dates: Talk to your customers - In the event that appointments or delivery dates or goods/services cannot be met, customers will be informed at the earliest possible opportunity before the promised date.
   
   
5. Complaints: Deal with complaints - its not the mistakes we make but how we deal with them, the business should have a complaints procedure in place.
   
   
6. Terms & Conditions: Payment terms and trading conditions are to be clear and available prior to the point of purchase or appointment.

If you use a business in Doncaster and feel they have not implemented the ‘customer service promise’ but are displaying the ‘csp’ logo, please tell us about your experience. Alternatively if you have experienced exceptional service, please let us know about that too!  E-mail or write to us detailing the nature of your complaint including your contact details for varification. All complaints will be dealt with in the strictest of confidence! See ‘Contact Us’ to get in touch.

Always use ’doncaster most wanted!’ when looking for a local business, to ensure you get the quality customer service you deserve!